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| TotalCare IT Service Plan |
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| Canfield Computers delivers proactive Managed Services through our flat-rate TotalCare IT Service Plan.
Designed to reduce your costs, increase your profits and mitigate your business
risks, we partner with you as your Virtual CIO and your outsourced IT Department, allowing
you to focus on running your business, not your technology. |
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Service Desk
- 24x7x365 availability
- Rapid response
- Certified technicians
- Published SLA and escalation process
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| Our relationship begins with evaluating your current state of technology, including
infrastructure, hardware and line-of-business applications and vendors. We work with
you to identify your critical business processes, pain points and vulnerabilities,
and perform a threat analysis to determine your business risks. Completing this process
allows us to design a Technology Plan that aligns with your long-term business goals. |
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24x7 Network Monitoring
- Monitors health of
network devices and line of business
applications
- Diagnoses problems
before they occur
- Immediately alerts NOC Staff of critical issues for instant response
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| We become an extension of your business, and true Business Partner. Because our Managed Services plan
is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both
the financial and technical risks in our relationship, fueling our commitment to continuously identify and
deliver solutions that improve your efficiencies and reduce downtime - as a true Partner should. |
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Vendor Management
- We manage all your
infrastructure / line of business vendors
- Recapture your staff's
lost productivity
- Allows you to run your business, not your vendors
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